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Payment methods for tickets

Booked tickets on the avion.kz website can be paid for in 3 ways

1. Payment by credit card Visa / Master Card on the site. When paying, we do not charge any additional fees.

2. Cash payment at all Travel Express offices. To do this, it is necessary to inform the agent at the office the reservation number received on the site.

3. Cash payment in any branch of Bank CenterCredit. It is necessary for the cashier in the bank to say that the payment is made according to the "Quick Revenue" system in TRAVEL EXPRESS LLP BIN 000 940 003 968; IIC KZ038560000000028845. After that, you can send us a receipt for payment to agents@avion.kz.

How to apply for a return ticket

In order to issue a return ticket, you must contact our consultants by phone +7 (727) 341-07-07 or write to agents@avion.kz.

We will calculate the amount to return. The amount depends on the rules of the airline. After which you will need to confirm the return. The money will be returned to the bank card account with which payment was made.

In the case that tickets were purchased for cash at the Travel Express office, you must contact the office where the payment was made.

How to issue a refund of a train ticket

In order to issue a refund of a train ticket, write to agents@avion.kz.

Attention! The return of the electronic travel document (ticket) on the website is possible no later than 1 hour before the train departs from the INITIAL departure station (i.e. the train departure station, not the passenger !!!) according to the train schedule. This rule does not apply to commuter trains (trains).

Refunds are made to the bank card with which payment was made.

How to return a train ticket through the ticket office, if it was purchased through the website?

If you want to make your return through third-party railway ticket offices, we want to warn you that the railway ticket office only returns a seat, and depending on the order of returning a seat, either the Internet site (name of LLP) or JSC returns "Passenger Transportation".

Option 1. Cancellation of the trip more than 1 hour before the departure of the train from the starting station (The starting station is a station of formation of the train).      Place of return - any railway ticket office in Kazakhstan equipped with terminal equipment of the ACS Express-3, or with the Upgraded Fiscal Ticket and Checkout Complex (MFBKK), or the Fiscal Ticket and Checkout Complex (FBKK).

Refund of place and money:     1) the cashier returns the place. The result of his actions is a return document provided to the passenger. To date, the following documents return the place: a receipt of various fees (RED), an electronic supporting document (EDS), an electronic receipt of various fees (ECD).     2) the passenger must provide the received document of the return of the seat to the Internet site (name of the LLP) as follows: write how (by vatsap, by mail, etc.).     3) The received document of the return of the place is sent by the responsible representatives of the website to the Risk Commission for consideration, the review period is 15 working days. In the case of a positive review of the seat return document, the passenger will be refunded. In case of negative consideration of the document, the passenger receives a reasoned refusal.

Option 2.      Cancellation of the trip less than 1 hour before the departure of the train from the initial station (The initial station is a station for the formation of the train).      Place of return - any railway ticket office located at the station of departure of the passenger and equipped with terminal equipment of the ACS Express-3, or with the Upgraded Fiscal Ticket and Checkout Complex (IFRC).

Refunded space and money in an expedited manner:     1) the cashier returns the place. The result of his actions is a return document provided to the passenger with the mark “claim per claim” or “shaim boyynsha”. To date, the following documents return the place: a receipt of various fees (RED), an electronic supporting document (EDS), an electronic receipt of various fees (ECD).     2) Then, within 30 minutes to 24 hours from the moment the train departs from the passenger station indicated in the travel document, re-apply to the ticket office to complete the “return seat” operation.     3) The passenger presents the cashier with a return document with the mark “claim per claim” or “shaim boyynsha”. In return, the cashier provides him with an updated return document, which contains the inscription “information: pay to the payer's card”.     4) The passenger must provide the received document of the return of the seat to the Internet site (name of the LLP) as follows: write how (by vatsap, by mail, etc.).     5) The received document of the return of the place is sent by the responsible representatives of the website to the Risk Commission for consideration, the review period is 15 working days. In the case of a positive review of the seat return document, the passenger will be refunded. In case of negative consideration of the document, the passenger receives a reasoned refusal.     Return of place and money in the prescribed manner:     1) the cashier returns the place. The result of his actions is a return document provided to the passenger with the mark “claim per claim” or “shaim boyynsha”. To date, the following documents return the place: a receipt of various fees (RED), an electronic supporting document (EDS), an electronic receipt of various fees (ECD).     2) The passenger must write a statement of the established format addressed to the vice president of finance of JSC Passenger Transportation. The application with accompanying documents is sent by the passenger to JSC Passenger Transportation.     3) Money is refunded in accordance with the deadlines established by JSC Passenger Transportation.

IT'S IMPORTANT TO KNOW:     According to claim 1. Article 91 of the Law of the Republic of Kazakhstan “On Rail Transport”: The claim is subject to review within one month from the date of its receipt.     According to Article 93 of the Law of the Republic of Kazakhstan “On Rail Transport”: Claims against a carrier arising from carriage may be brought in case of full or partial refusal of the carrier to satisfy the claim or if the carrier does not receive a response to the claim after the expiration of its consideration. The limitation period under the contract for the carriage of goods, mail is one year, under the contract for the carriage of passengers, baggage, cargo luggage for six months.